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This issue's flight plan...
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Aircell Packages an Appealing ST 3120 Offer
MagnaStar owners love the new Aircell ST 3120. You
will, too. Add an ST 3120 transceiver to your MagnaStar
system and the entire world is finally within reach.
Using the unit's dual channels, the ST 3120 provides you
with seamless voice and data service, anywhere in the
world.
The Aircell ST 3120 is an advanced Iridium satellite
telecommunication transceiver for MagnaStar C-750 and
C-2000 systems. The transceiver provides all types of
aircraft with reliable worldwide access, including both
air-to-ground and ground-to-air access. Andy Geist,
Aircell's Director of Sales, says, "By gaining global
Iridium Satcom coverage, your old MagnaStar system
benefits from important new features, giving it
new life."
What's to love? Besides the impressive new Satcom
capability, there's lots more to admire about the ST
3120. Start with calling rates. Aircell calling rates are
among the lowest in the industry, lots less than
MagnaStar owners are used to paying. Then there's the
famous Aircell Customer Service and Technical Support.
Got a question? Just give us a call during business hours
at +1.303.379.0278.
"Adding an ST 3120 to your system is like adding a
whole brand new phone system to your aircraft, but
without the hassle," continued Andy Geist. "With
Aircell's acclaimed service and support, you can count
on quick answers. You can also count on convenient
calling, wherever you happen to be flying."
Need more reasons to love it? In addition to providing
you with inexpensive global communications, the ST
3120 extends your communications capacity. With an ST
3120 on board, your MagnaStar system can now
simultaneously use other networks.
Besides supporting passenger and crew
communications, the ST 3120 allows access to Aircell's
service partners - Universal Avionics, Rockwell Collins,
and MedAire. Access in-flight services such as weather,
news, financial, medical or ATC information and
messaging through UniLink, Airshow, and MedLink.
Need today's best reason to love it? Between now and
December 31, 2004, Aircell has assembled a complete
ST 3120 package, and is offering it at a special price.
The package includes an ST 3120 transceiver, 2
MagnaStar Analog Interface Units (AIUs), plus a
connector and a mounting tray. Depending on which
best fits your aircraft, just add one dual-element
antenna, or two single-element antennas, and you're
ready to take off.
To quickly fall in love with your own ST 3120, contact
your Aircell salesperson or dealer today. They can tell
you more about the complete package system that
Aircell is offering through the end of the year. They can
also whisper a sweet price in your ear.
Get more information on the new ST 3120
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Welcome to the Summer 2004 issue of the Aircell
Conference Call. You will receive these newsletter
updates from time to time, when Aircell has
news and information for you. This is your source for
company news, sales and marketing programs,
technical tips, and other things you need to know.
If someone forwarded this newsletter to you, subscribe
online to receive your own copy in the future. Just visit
www.aircell.com, then enter your e-mail address in the
subscription box at the bottom of the page. It's that
easy.
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| Install a Cordless Handset During DRVSM or TAWS Upgrade | | |  While your aircraft is already on the ground for a
DRVSM or TAWS upgrade, why not also upgrade your
Aircell equipment? Save a trip, save some downtime,
and save some money, too. Labor charges are often
lower if your aircraft is already apart. So this would be
a great time to upgrade from an older Aircell cellular
transceiver to our modern ST 3100 Satcom transceiver
with global coverage.
Or upgrade to a cordless handset, which gives you
untethered freedom throughout the cabin. Our
convenient new cordless handset is a modern
replacement for the older corded models. We have
plenty in stock, ready for immediate shipment. Better
yet, if you trade in an existing handset before the end of
the year, our Cordless Kickoff promotion can save you
$500.00.
The deadlines for both FAA-mandated programs -
DRVSM and TAWS - are getting close. If you haven't
already made an appointment to upgrade your aircraft,
pick up an Aircell handset and call your dealer now.
The U.S. DRVSM (Domestic Reduced Vertical Separation
Minimums) deadline is January 20, 2005, the same date
that Mexico and Canada are planning RVSM
implementation. The TAWS (Terrain Awareness and
Warning System) deadline is March 29, 2005. Browse Cordless Kickoff promotion
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| AIN Survey says ... Aircell Support and Service is Good | | | Don't take our word for it. Instead ask our users, who
were recently surveyed by Aviation International News
(AIN). In their 2004 Product Support Survey, AIN
showed Aircell as the highest-rated airborne telecom
provider. Aircell users rated service and support as
good. Good was the rating across the board - in all 7
categories covering technical support responsiveness;
user manuals; parts availability, policies, and cost;
aircraft on ground (AOG) response; and warranty
coverage.
How good is good? "Mary" at Aircell "defines customer
service," said Chuck Letizia, maintenance director of a
management concern in the Northeast that operates
three corporate jets. "I've found none better." The annual survey was based on 1,078 valid
questionnaires received from 16,157 AIN readers. "The
vast majority of comments submitted pertained to
avionics support," said the AIN report. "Out of 19
avionics manufacturers that had a sufficient number of
responses to qualify them for inclusion in this report,
Garmin, Universal and Aircell received the highest
scores." Aircell also received similarly high scores in
last year's survey.
"Aircell's reputation begins with quality products that
meet customer needs," Aircell CEO Jack Blumenstein
said about the 2004 survey. "That reputation is carried
into the field by a sales and marketing team that has
built uniquely strong relationships with our dealers and
OEMs; it is enhanced by the extraordinarily responsive
manufacturing and shipping team, and then the final
polish is added by Customer Support - all of which
contribute greatly to our reputation for putting the
customer first." See detailed survey results
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| Iridium Users, Start Your Faxes | | |  If you're all revved up and ready to start faxing from
your Aircell Iridium system, you'll be pleased to know
that the Aircell Fax 'n' Go solution is now available. Yes,
you can now send and receive faxes from an Iridium
system like the Aircell ST 3100.
Based on the tiny On-Go uniHub, shown here, you
simply connect your fax machine and the power
connectors, and you're ready to fax on the go.
The inexpensive Fax 'n' Go solution is perfect for
business or governmental aircraft that need quick,
global access to facsimiles. Of course, everything you
need is conveniently available through Aircell. The
uniHub is only $2,695.00, and the monthly subscription
service is just $19.95. You are charged low Aircell rates
for Iridium calls when receiving or sending faxes. When
sending faxes, you are also charged normal fees for
long distance from On-Go's transmission server in the
USA to the recipient. As usual, all service and calling
charges are conveniently added to your normal Aircell
statement. To get off to a quick start with global faxing,
contact your Aircell salesperson today. Browse more Fax 'n' Go info
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| Aircell Hires New Marketing Director | | |  Welcome aboard, Tom Myers, who recently joined
Aircell as its new Director, Marketing. Tom will oversee
all corporate communications, advertising, and media
relations. Aircell dealers will also be hearing more from
him. An aviation industry veteran, Tom is an
experienced pilot with a Commercial Pilot Certificate
with Instrument & Multi-engine ratings, and is a
Certified Flight Instructor.
Before joining Aircell, Tom most recently was a Senior
Account Executive with advertising agency fd2s in
Denver, CO. He provided marketing communications
services and counsel to the firm's aerospace clients,
including Pilatus Business Aircraft, FlightSafety
International, Embraer Aircraft, and others. Earlier in
his career, he was Director of Marketing for the well
known, multi-site service organization, Elliott Aviation. Read more marketing news
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| Flying with Frontier's Foxy & Friends | | |  You've seen Frontier's famous wise-cracking animals on
TV. You may even know a few by name: Foxy, Jack the
rabbit, Larry the lynx. But did you know that an Aircell
system has been flying with them on a Frontier airliner
since February?
A custom bulkhead-mount cordless handset and
transceiver were STC certified and installed near the aft
lavatory on a Frontier Airbus A319. Any passenger can
swipe a credit card, pick up the handset, then return to
their seat for a convenient conversation in flight. The
airline gets a new revenue stream, while passengers get
the ability to call anywhere in the world - at rates
substantially less than those offered by other airlines.
The Frontier crew, shown above talking on the cordless
handset, gets an even bigger benefit. Enter a PIN
(personal identification number), then use the phone for
any type of operational, dispatch, or maintenance
needs. Just like with business aviation use, the Aircell
cordless handset can be used outside the plane for
preflight maintenance walkarounds. This is especially
handy in countries where cellular service isn't available.
The Aircell phone can also be a real life-saver. It can be
used for any type of in-flight emergency, including
medical emergencies. The cabin crew can quickly
contact MedAire's MedLink doctors to receive the prompt
diagnostic advice and treatment needed to save lives.
According to Steve Cutbirth, Aircell's Director of Airline
Sales, "The Aircell system is an essential lifeline for the
cabin crew, helping them to make the best possible
decisions for passenger care. It also helps avoid
unnecessary diversions." Watch Frontier commercials
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| Frequently Asked Question about Calling an Aircraft | | |  How come cellular phones sometimes cannot reach an
aircraft's Iridium phone? That's one of the questions that
comes up frequently, according to Bill Nielson, Aircell's
Technical Support Manager. Some questions get asked
so often that the Aircell Customer Service and Technical
Support team maintains a Frequently Asked Questions
(FAQs) Web page.
"Personal cell phone services often have limitations.
These limitations affect regular calls, as well as calls to
aircraft," says Bill. "But if know the limitations, and
you follow a simple suggestion, you can easily call the
aircraft ... and save some money."
The main thing you need to know is that any direct call
to an Iridium phone number is considered an
international call. This could expose two limitations.
First, your cellular plan may not allow international
calls. Second, your cellular provider may not recognize
the Iridium country code (8816). Because of these
limitations, and the higher cost of international calls, Bill
suggests "two-stage calling."
Two-stage calling can be the least expensive way to call
the aircraft from the USA. Here's how it works. You first
dial 1.480.768.2500. Then at the prompt, enter the 12
digit Iridium number (8816.XXX.XXXXX). The calling
party is only billed for a domestic long-distance call to
Tempe, AZ. The party in the aircraft is only charged for
airtime, often just $1.60 per minute or even less,
depending on their Aircell Rate Plan. "Compare that to
paying for an international call," concludes Bill. "The
Aircell team wants to make your calling pleasurable and
cost effective." Read more Frequently Asked Questions
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